FAQ2023-08-28T11:33:47-04:00

ASK & WE ANSWER

frequently asked questions

Frequently Asked Questions

NEO PaintCraft wants the opportunity to work with you and develop a lasting relationship.  Through the years we have built our business on repeat customers. We still have repeat customers who trusted us with their home in year one. Ten years later our repeat business continues to grow and we want you to be a part of it. If you don’t see your question here, feel free to contact us.

Are you fully licensed and insured?2023-08-28T13:37:26-04:00

When you need trusted house painters in Northeast Ohio, count on NEO PaintCraft. We are fully licensed, certified, and insured up to $2M! We use high-quality Sherwin Williams paint.

Do you take credit cards?2023-08-15T19:37:50-04:00

Yes, we take all major credit cards (Visa, Mastercard, AmEx, and Discover). We also accept cash or checks. For everyone’s convenience, we do not accept mailed checks unless agreed upon prior to contract signing, due to special circumstances. We are happy to drive to you to pick up checks. We can take debit or credit over phone. We do not charge any fees for down payments made by debit/credit card; final payment by debit/credit card incurs a slight 2.8% fee.

What are the drying times on paints? Also, how long should I wait to use my bathroom, after it has been painted?​2023-08-15T19:35:43-04:00

Latex based interior paints take between 14-30 days to fully cure, 1 hour to be dry to the touch and around 4 hours to recoat. Latex based exterior paints take around 14-30 days to fully cure, 2 hours to be dry to the touch, and around 4 hours to recoat. 

For bathrooms, ideally wait 14 full days before using the shower/tub after painting it; if that is not feasible, at least wait a minimum of 48-72 hours. The longer you wait, the better the paint will hold up. The goal should be to minimize wall exposure to moisture while the paint cures on the wall. Taking baths instead of showers, or quicker showers, with less hot water, and keeping the fan on while showering and afterwards, also helps.

Can NEO PaintCraft remove water stains from interior drywall or wood trim?2023-08-15T19:34:08-04:00

Yes. For water stains, first we check the drywall or wood to make sure there is not mold or current moisture. If the drywall/wood is currently wet or moldy, then we will need to replace it. If the drywall or wood is not moldy or wet, then we will apply 1 coat of an oil-based stain-blocking primer to the entire surface (if small ceiling/wall/piece) or 3 feet in every direction past the stain, if a large ceiling or piece. This will help prevent the stain from re-occurring. After waiting 24 hours for the oil primer to fully cure, then we will paint 2 full coats.

How do I select exterior paint finishes?​2023-08-15T19:32:29-04:00

During our consult, Michael will be able to answer any questions you have regarding finishes. For a more polished and complete design look, we highly recommend taking advantage of our professional design consult. We highly encourage you to let us and our designer know your desires; any potential exterior water issues or flooding issues in your home area; what finishes you like; if you have kids or pets; whether you plan on selling the home, and if so, how soon after we paint; popular neighborhood exterior finishes; and anything else pertinent to the paint job, as these may impact which will be the best finishes for your situation and how we tackle your particular project.

What does your 2 year warranty cover?​2023-08-15T19:07:00-04:00

Our 2 year warranty covers any and all potential defects, issues, or touch ups needed, caused by us or our work, in the unlikely event they occur. This warranty is comprehensive, covers the cost of all labor and materials, and protects you for a full 2 years from the completion date of the project. The warranty does not cover things not caused by us or our workmanship, such as inclement weather after project is completed, homeowner or occupant damage, etc. (Warranty claims are rare with our company, as we pride ourselves in following all required steps and performing work with high quality workmanship, but it is good to have a warranty nonetheless.)

What does your proper workmanship guarantee cover?2023-08-15T19:09:06-04:00

Our proper workmanship guarantee, guarantees that we will do all work of a high quality to meet all industry standards, and it covers any defects, issues, or touch ups needed, caused by us or our work, and also includes any clean-up needed at end of project. Customer has the right to point out any and all touch ups, clean up, or any other work fixed prior to payment, and we will fix them free of charge prior to final payment. As we are extremely professional and careful, touch ups are typically minor, and common touch ups include fixing a couple lines, drywall imperfections still needing patching, or minor vacuuming/clean up. Customer’s exact standards or tastes may vary, but we aim to please everyone. We do all touch ups to completion prior to final payment. If any room is unable to be touched up/done to industry standards, (and we have the opportunity to fix all touch ups/work), then you do not have to pay for that room. Your satisfaction is our top priority!

What are your certifications/qualifications that set you apart?2023-08-15T19:11:31-04:00

We are a fully licensed and insured painting contractor. NEO PaintCraft has an A rating with Angie’s List, and a 5 star rating on Google, Houzz, Facebook, and Yelp. We constantly stay educated on the newest design trends, paint technology, and new paint brands/lines/finishes. Our goal is to be loving to our community, helpful and professional with all of our customers, provide the highest quality service to everyone we meet, and then give back!

How do I pick out my colors?​2023-08-15T19:14:40-04:00

Every customer who’s project is larger than 1500 square feet, receives a free professional design consult with our owner Michael R Perrotta Jr.. He will help you pick out all your colors and finishes. He will go over things such as your tastes and preferences, modern/different design trends, color schemes, shading, accent and feature walls, and your furniture and household items, to help you come up with a perfect color scheme that matches your family, tastes, and situation! You will be proud to show off the color scheme you and our owner come up with, to all your friends and family!

What are the different types of paint finishes?2023-08-15T19:17:37-04:00
  • Flat finish: A flat finish is opaque, non-reflective, and sophisticated. It works great on interior walls and ceilings. As the least shiny finish available, it doesn’t clean well and isn’t suited for kitchens, baths, and isn’t ideal for children’s bedrooms, or homes with pets that may run into walls frequently. However, it hides imperfections well, and is great for older homes or homes with uneven wood framing behind the drywall, or for homes where running into/touching walls frequently will not be an issue. 

  • Washable Matte finish: Washable matte combines the best qualities of flat and eggshell, but it is more expensive. It comes in a very low sheen, so it resembles a flat, and hides imperfections well. However, it is also washable, durable and more scuff resistant. This paint is ideal for customer’s that want to have it all!

  • Eggshell finish: An eggshell finish is often used for decorative finishes because it provides a low sheen. It cleans up better than a flat finish, but not as well as you would want in a kitchen or bathroom. It has shine, and shows imperfections, but not as much as satin. This finish is a great choice for people that like having a little sheen to their paint, and want something relatively washable.

  • Satin finish: Satin has more sheen than eggshell, and also cleans better.  This finish is a good choice for powder rooms and kitchens. It’s also great for younger kids’ bedrooms. 

  • Semi-gloss finish: A semi-gloss paint is very washable, scrubbable and gives more shine than satin. Semi-gloss is the standard go-to finish for cabinets, trim, moldings, doors, windows, and bathrooms that have showers. 

  • Gloss or High-gloss finish: A high-gloss finish has a shiny, polished look. It’s also stain resistant and very scrubbable, which makes it a good choice for the areas of a home that get the most wear and tear, such as kitchens and baths. Food splatter or even crayon marks will clean up easily on a high-gloss finish. High-gloss is generally used for accent walls, to make a statement, and Gloss is often used for exterior trim. 

Not mentioned due to being atypical, are low lustre, medium lustre, and industrial high gloss. Also, there are specialty paint finishes/types, such as chlorinated rubber paints for marine/ship coatings; epoxy blends or 100% solids epoxies, often for garage floors or commercial spaces/factories; catalyst coatings; whiteboard or chalkboard coatings; elastomeric coatings; and more. If it exists, we do it- just ask! If you have a commercial or special situation and need professional guidance, we are here to help. 

What time of the day do you typically start and finish work?2023-08-15T19:19:33-04:00

For painting and general construction work, we arrive between 8-9:30 am window, and generally leave between 5 and 6pm. We aim to work about an 8 to 9 hour work day. End-of-day completion times may vary slightly, depending on project circumstances.

For pressure washing, we may arrive in morning, afternoon, or evening depending on availability. Please do not wait around for the pressure washer, as we cannot guarantee the exact time for the pressure washing, only the day, as we do many pressure washing jobs per week. 

During the estimate, we will discuss more in detail our start and finish times, if they would need to vary from these guidelines at all, or if you have any additional questions. 

We work 6 days per week, and our workers prefer to take Sundays off. 

How do I select interior paint finishes?​2023-08-15T19:30:47-04:00

During our consult, Michael will be able to answer any questions you have regarding finishes and colors. For a more polished and complete design look, we highly recommend taking advantage of our professional design consult. We highly encourage you to let us and our designer know your desires; how the spaces will be used; if you have kids or pets; whether you plan on selling the home, and if so, how soon after we paint; and anything else pertinent to the paint job, as these may impact which will be the best finishes.

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meet happy customers

Testimonials

Kasha Legeza

“My husband and I recently worked with the best contractor we’ve hired in 25 years: Mike Perotta of NEO PaintCraft. He is the consummate professional and a true old-school style craftsman. We don’t trust just anyone to help maintain our near-century home, so we had put work off for several years hoping to find such a great painter.”

Christopher McIntyre

“Michael is top notch and very attentive to details. He made our home look new again!”

Brett Rosso

“I had hired Mike for a few smaller projects around my house and was impressed with how easy he was to work with and his attention to detail. So I ended up having him stain and paint the entire exterior of my house (siding, soffits, facias, windows, doors, decks), which was far overdue for maintenance. The end result was incredible. I couldn’t have been happier with the care Mike took in the preparation all the way through the finishing touches.”

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“Give me a call. Let’s talk about your house.” –Mike Perrotta

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